Refund Policy

Thank you for choosing D in Media Solutions for your studio acoustics, audio-video systems, and technical support needs. We are committed to providing the highest quality of service. Please read our refund policy carefully before engaging our services.

Services

Due to the nature of our services — which include acoustic design, AV installation, Mac support, and equipment consultation — all service fees paid are generally non-refundable once work has commenced.

In the event that a service is cancelled prior to commencement, a partial refund may be considered at the sole discretion of D in Media Solutions, minus any administrative costs already incurred.

Equipment & Products

For equipment or products purchased through D in Media Solutions:

• Returns or exchanges may be accepted within 7 days of delivery, provided the item is unused and in its original packaging.
• Defective or damaged items must be reported within 48 hours of receipt.
• Refunds for accepted returns will be processed within 7–10 business days to the original payment method.
• Shipping and handling charges are non-refundable.

Installation & Labour

Labour costs for installation, configuration, and commissioning services are non-refundable once work has been performed.

Warranty & Defects

Products supplied by D in Media Solutions carry the manufacturer's warranty where applicable. Any warranty claims should be directed to us, and we will liaise with the manufacturer on your behalf.

How to Request a Refund

To request a refund or report an issue, please contact us within the applicable time frame:

• By email: contact@dinmediasolutions.in
• By phone: +91 9965435710
• Office hours: Monday – Saturday, 11 AM to 8 PM

Changes to This Policy

D in Media Solutions reserves the right to modify this refund policy at any time. Changes will take effect immediately upon posting to the website.